Our Policies

Return Policy
Returns are handled on a case by case basis. Contact store for details.

Privacy Policy
This privacy policy sets out how Blue Oak Trading Co uses and protects any information that you give Blue Oak Trading Co when you use this website. Blue Oak Trading Co is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Blue Oak Trading Co may change this policy from time to time by updating this page.

What We Collect
We collect user provided information. Information is collected through the use of web forms including but not limited to contact forms, sign up forms and checkout forms. User information collected for example would be names, email addresses and phone numbers. If you make a purchase through our website payments are processed through a trusted third party encrypted gateway. Blue Oak Trading Co does not collect and store credit card information. All payment details are handled by the secure third party processor.

What We do with Collected Information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping
• We may use the information to improve our products and services
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• We may contact you by email, phone, fax or mail.
• We will never sell your information

Shipping and Handling
All orders are prepared for shipment after completed checkout. Please allow for up to 48 hours to prepare shipments.
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Orders are shipped using the selected method you as the customer chooses during checkout. Once location is entered, shipping fee is calculated.
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For local orders we offer an in-store pick up option!
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We do not issue refunds for lost, unclaimed, or undeliverable packages. If a package is damaged during transit or returned as undeliverable/unclaimed, it is the customer’s responsibility to follow up with the shipping carrier. We will provide a tracking number for all shipments.

Terms and Conditions of using this Website
Your use of the website is at your own risk. Use of this website constitutes a consent to our privacy policy.